Partnerships and Certificates

Google Partner Google Partner
Bing Bing
Meta Business Partner Meta Business Partner
Facebook Certification Facebook Certification
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Great Place to Work Great Place to Work

What can Customer Service 2.0 do for your social networks?

The presence of social networks must be carefully evaluated by companies. It’s one of the main relationship strategies. It's not just about posts and shares, it also includes great customer service.

Offering customer service through social networks demonstrates that the company is always attentive to its audience. In other words, your company creates bonds, interactions, and generates positive mentions, thus attracting new consumers.

The benefit goes beyond that! Of course, strengthening the relationship between customer/company is important, but there is another strong point! Customer Service 2.0, when used via chat or website, becomes an excellent chance to get leads.

And how does this happen? We usually ask for basic information in order to proceed with the service. And through this information, you can already see if you are a qualified lead or not. And so, you can continue with the other strategies to maintain customer loyalty.

How are we going to measure results?

One way to assess whether your Customer Service 2.0 is being effective for your business is KPIs and metrics analysis. And how can this be measured? There is some very important data to follow up on.
First, one of the points that must be analyzed is how many assistances have been carried out in a month. Then, it is possible to check how many people get in touch.

Secondly, out of the services that have been performed, you'll need to analyze which have ended in a positive way, and whether the customer was satisfied. Similarly, check for bad feedback.

Also, check how many interactions took place on your social networks, including Facebook, Instagram, among others. Have these interactions been converted into customers? All these analyses are done by our team at Performa Web.

Partner with an agency specialized in Customer Service for social networks

Customer Service 2.0 is not just a simple service. You must have a specialized team, with the proper knowledge, and with the right tools, as well as the pleasure to work with and for the target audience.

Performa Web has a team of professionals with years in the market, who have this sense of urgency to deal with possible crises. We offer services focused on your company's relationship with its customers and Customer Service for social networks.

Feel free to talk to a Performa Web expert and find out how to improve your relationship with your customers.

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